FAQ

Shipping & Delivery

How long does shipping take?

Orders within the UK are typically delivered in 5-10 business days. International orders may take 10-14 business days, depending on your location.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times will vary depending on the destination.

How can I track my order?

Once your order is dispatched, you’ll receive a confirmation email with a tracking link so you can follow your parcel’s journey.

Returns & Exchanges

What is your return policy?

You can return any unworn item within 30 days of delivery for a refund or exchange. Items must be returned in their original condition and packaging.

How do I start a return?

Simply contact our support team at support@odisseia.com with your order number, and we’ll guide you through the process.

Do you offer exchanges?

Yes, we offer exchanges for different sizes or styles, subject to stock availability.

Products & Materials

Are your watches waterproof?

Our watches are water-resistant. They can handle splashes or brief contact with water, but we recommend avoiding swimming or showering with them.

What materials are used in your jewellery?

We use high-quality stainless steel and premium plating to ensure durability and long-lasting shine. All our pieces are nickel-free and hypoallergenic.

Do your products come with a warranty?

Yes - all Odisseia watches come with a 2-year international warranty covering manufacturing defects.

Orders & Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other secure payment options available at checkout.

Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, contact us immediately at support@odisseia.com. Once it’s dispatched, we can’t make changes.

About Odisseia

Where are you based?

Odisseia is based in Lisbon, with operations serving the UK and Europe.

What does “Odisseia” mean?

“Odisseia” means Odyssey - a journey. Our brand embodies exploration, time, and timeless design.